Getting Help with Meritbadge.Info

How to Videos

Show me how to create my user profile

How to sign up my scouts for activities

Get my scout's advancement records.

NOTE: Not all counselors update these records. Directly contact the event manager or the merit badge counselor if you need details that are not present on our website.

Counselor bios and updating blue card details

Create the Event Description

Add classes, patches, and counselors to an event

Track payment information by scout and unit

Manage payments by unit and cosolidated roster

Statistics, spreadsheets, and cloning a successful event

The most common issues we have seen are:

Scouter isn't registered with BSA

You do NOT have to be a troop leader but you must be registered with a BSA Number and have a current Youth Protection training on file. Login to https://my.scouting.org to retrieve your BSA Number and refresh your Youth Protection Training.

Anyone can sign-up to be a Parent, Unit Leader, Merit Badge Counselor, and/or Event Manager.  To do so, simply create a new user, and enter your information. All adults using meritbadge.info must submit a user profile.

We have no control over the results from BSA. If your registration is active, your Youth Protection Training is up to date, and you enter everything exactly the way it is listed on your BSA Membership card, it should work. If BSA tells us your membership is invalid, our hands are tied.

There are no badges/classes in the list

Be sure you change the "Session" dropdown.  Many events have several sessions. If you do this and nothing appears, the classes are full.

How do I delete an event?

We do not usually delete anything. If you copied an event by mistake and want it to go away, set the start date to sometime in the past.

I cannot register scouts

Pay attention to all red text.
We have registered nearly a half million seats so it is unlikely a system problem.
Try using a different browser. Safari is notorious for issues
Try rebooting your PC.
Try using a differeint PC.
Try a different network.
Most issues we find today are based on technology changes at the user side.

If you have watched the help videos, tried our suggestions, and still cannot get things to work, drop us a line by sending an email to admin@meritbadge.info answering the following questions.

Reporting Defects

Cut and paste this and answer the questions
--- cut ---
1) Computer Operating System version (ex: OSX 11, Windows 7, Droid 5)?
2) Browser and version (IE 11, Safari 2, Chrome 12)?
3) Event you are trying to register for?
4) Email you are using to sign in?
6) What did you do?
7) What did you see?
8) What did you expect to see?
9) Attach screen capture showing any errors?
--- cut ---


When reporting defects, please hit the back button on your browser and press the Prnt Scrn key on the top right of your keyboard.  Paste the image captured by printscreen into the defect report and explain the circumstances where you got this defect.  It helps to have your email ID, the page where the defect occurred, the information you entered, and anything else that helps us reproduce the error.  We cannot diagnose your issue from an email stating "I cannot register my son for Citizenship in the World and the class is now full". We must have more context that lets us reproduce your issue.

If you do not send us items 1-9 above with suficient detail to diagnose your issue, your email will not be answered.

Rodrigo and Mike have provided meritbadge.info for free since January 2006. We both hold full-time jobs, travel far too much, and cannot be on-call to help you immediately. Nearly everything you need to know to use this website is answered in the videos. If we missed something, let us know and we'll fix it.

Thank you for using meritbadge.info and all you do for our youth.

Comments, Suggestions, Enhancement Requests, and Complaints...

Please click here to ask for an enhancement, leave a testimonial, or report a defect.